Refer to this article on how to import the right certificate into your system to allow the Splashtop Streamer to reach our servers.Ĭheck that the date/time of the computer is correct. If your machine is running Windows XP or Server 2003, make sure they are updated to XP SP3 or Server 2003 SP2 with the latest Windows updates applied in order to support the latest security/encryption algorithms. Spupnp.exe (only necessary if still using Internet Discovery feature) - old If there is a firewall or anti-virus enabled on your device, make sure the following Splashtop processes are not blocked:ĭataproxy.exe (only necessary if still using Splashtop gen-1 Internet Discovery feature through Google account) - old Port 443 needs to be open, including non-ssl traffic ( New) Can run a tool to see if a network firewall: Make sure your device is connected to the Internet, and proxy settings are configured properly on your machine's network settings and/or in the Splashtop software settings.Ĭheck with your network admin to make sure the following addresses are reachable on your network: If your Splashtop software displays "Unable to reach Splashtop servers" or "Unable to reach Splashtop relay servers," please check the following steps to troubleshoot:
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